Lenskart is one of India’s leading eyewear brands, revolutionizing the way people purchase eyeglasses, sunglasses, and contact lenses. With its strong business model, online and offline presence, the brand has gained immense popularity among customers. However, like any retail service, customers may need assistance with orders, returns, refunds, and other concerns. This is where Lenskart Customer Care plays a crucial role in ensuring a seamless shopping experience.
In this guide, we will explore how Lenskart’s customer service functions, the various ways to contact them, and tips to get quick resolutions.
How to Contact Lenskart Customer Care?
Lenskart provides multiple ways to reach customer support, ensuring that customers can resolve their queries conveniently. Here are the primary contact methods:
1. Lenskart Customer Care Number
Lenskart has a dedicated toll-free customer care number: +91 99998 99998. Customers can call this number to seek help regarding product inquiries, order tracking, returns, refunds, or any other issues. The support team is available from 8 AM to 8 PM to assist customers efficiently.
2. Email Support
For written complaints or detailed queries, customers can email support@lenskart.com. Email is particularly useful when customers need to attach documents, such as invoices or product images, to resolve their issues effectively.
3. Lenskart Live Chat Support
The Lenskart website and mobile app offer a live chat option, where customers can get instant responses to their queries. This is one of the fastest ways to seek support for minor issues such as order status, payment concerns, and product recommendations.
4. WhatsApp Support
Lenskart provides WhatsApp support for customer convenience. Customers can send a message to +91 99998 99998 on WhatsApp to get automated and human support. This is a quick and easy way to check order status, raise complaints, or get product information.
Also See: SWOT Analysis of Lenskart 2025
5. Social Media Support
Lenskart is active on social media platforms like Facebook, Twitter, and Instagram. Customers can reach out by sending direct messages or posting queries on their official handles. Social media support is useful for quick responses and public resolution of issues.
6. Store Assistance
For in-person support, customers can visit their nearest Lenskart store. Store executives assist with purchases, eye tests, frame fittings, and service requests. Lenskart has over 1,000 stores across India, making offline support easily accessible.
Common Issues Handled by Lenskart Customer Care
Lenskart customer care helps resolve various customer concerns efficiently. Some of the most common issues include:
1. Order Tracking and Delivery Issues
Customers can check their order status through the website or app. If there are delays, they can contact customer care for updates.
2. Return, Exchange, and Refunds
Lenskart offers a 14-day return and exchange policy on most products. Customers can initiate returns through the app or website, and refunds are processed within 7-10 working days.
3. Warranty and Repairs
Lenskart provides warranties on selected frames and lenses. If customers face manufacturing defects, they can contact customer support for repairs or replacements.
4. Payment Issues
Customers facing issues like failed transactions, incorrect charges, or refund delays can seek assistance from Lenskart’s payment support team.
5. Prescription and Eye Test Services
Lenskart offers free eye tests at home and in-store. Customers can book appointments online and get expert assistance with prescription glasses.
6. Membership and Discounts
Lenskart’s Gold Membership offers exclusive discounts. Customers can contact support to check their membership status, renewal, and benefits.
Tips for Quick Issue Resolution with Lenskart Customer Care
- Use Live Chat or WhatsApp First – These options offer instant replies and are faster than phone or email.
- Keep Order Details Ready – Always have your order ID, invoice, or payment details when contacting support.
- Be Clear and Concise – Clearly explain your issue to the customer care executive for faster assistance.
- Check FAQs – Lenskart’s website has an FAQ section that resolves many common queries.
- Follow Up if Needed – If you don’t get a response within the expected time, follow up through another channel, such as social media or email.
Conclusion
Lenskart has a well-established customer care system that ensures a smooth and hassle-free experience for its users. Whether you need help with orders, refunds, warranty claims, or eye tests, Lenskart offers multiple contact options like phone support, WhatsApp, live chat, and email. By following the tips above, customers can resolve their issues quickly and efficiently.
For any eyewear-related concerns, Lenskart’s customer care team is always ready to assist and provide the best possible solutions.
Shashi Kant is the Founder and Editor of BusinessScroller.com, a leading platform for business insights, finance trends, and industry analysis. With a passion for journalism and expertise in business reporting, he curates well-researched content on market strategies, startups, and corporate success stories. His vision is to provide valuable information that empowers entrepreneurs and professionals. Under his leadership, BusinessScroller.com has grown into a trusted source for in-depth articles, customer care guides, and financial expertise.
